KAIZEN Practices have evidently improved the operations of various organisations in Zambia. In an effort to share the benefits of KAIZEN with you, we asked Toyota Zambia Limited to share their success stories with us. In the story, the company shared how they managed to address the challenge of customer waiting time. For more insight, view the video to see how the company was able to resolve these challenges. For Assistance on how to implement KAIZEN to improve your Business Contact The KAIZEN Institute of Zambia Limited.