AS part of orientation, new staff at KAIZEN Institute of Zambia Limited (KiZ) on Monday, Nov. 16, 2020, attended a virtual ‘Houshin Kanri’ Training Session facilitated by Ms. Kanae Yamamoto, a JICA expert seconded to KiZ, Houshin Kanri, just like Balanced Scorecard, is a breakthrough management strategy and core process of Total Quality Management and a powerful management instrument for achieving business objectives.