Ms. Radha Nair, a Business Excellence Resource person from Singapore shared with the Conference participants how to achieve Excellence in businesses and Organizations. She stated that in order to achieve excellence, the head of an organization must have a Vision, strategy, be of high Integrity and ensure that employees create value for Customers. She added that a Leader must drive Innovation, develop organizational capability and value partners, Further, a leader must ensure that employees are empowered to contribute to the growth of organisation.


Ms Radha stated that Singapore begun by learning how to practice KAIZEN and Quality Control Circles in 1982 from Japan and thereafter embarked on a Business Excellence Journey that enabled them to leapfrog from a third world nation to a first world nation in 25years. Therefore, Singapore is a good example for Zambia to learn from